Read the post here for background info.
To all the naysayers out there, please note that I received a letter from HMV last night which had a great letter outlining all my points I brought up, as well as a $25 gift card for my troubles.
I’m so impressed that I will reply to their letter and tell them thank you, because people never get a thanks for their work.
I must admit their reason (read: excuse) is kind of lame though…they said ‘human error’ didn’t find my CD that day. Sounds like they actually had my copy somewhere but that didn’t really make sense. Not a big deal. What kind of a reason was I really looking for anyhow? I just wanted a response. I received it.
Booya.
Lesson learned: Give it a try. It never hurts.