I had an odd experience at Wal-Mart the other day. My buddy Matt tipped me off to these Lego roses. He said they were $80 but when I went online to Walmart.ca it said they were $55. I thought it would be a nice Valentine’s Day gift for the family to build together.
When I asked an associate to unlock the Lego cabinet for me, I did see the price was listed as $80 so I asked if I needed to speak to the cashier to get the price listed on Walmart.ca.
He told me that generally the answer is no and that I would have to order online, arrange to pick it up in store, pick a time which could be 2-3 days later because they have to wait for the order from Walmart.ca to come into their system and then they take the item off the shelf and put it aside for me.
This sounded quite odd to me. He also saw that this was going to be a Valentines Day gift so he went to the customer service counter to see if there was anything they could do.
They could not. I was bewildered to find out that Walmart.ca isn’t really the same as Wal-Mart the store. There was nothing they could do for me.
A miracle happened when the original associate came back and said “I talked to the store manager and they said they could honour the price!”. The folks at the customer service counter said “Great!” and I walked out of there with my new Lego set.
But the entire thing is strange to me…a colleague explained to me that these online stores are almost becoming their own company now and they have access to different sales and marketing pricing techniques. That’s fine and all, but in what world do we live in where the associates give me a hard time about buying an item that is listed on Walmart.ca (not some random reseller…I’m talking about the actual store’s website) and they can’t price match what’s on the website? Something’s a little messed up in this equation.