Read the post here for background info.
To all the naysayers out there, please note that I received a letter from HMV last night which had a great letter outlining all my points I brought up, as well as a $25 gift card for my troubles.
I’m so impressed that I will reply to their letter and tell them thank you, because people never get a thanks for their work.
I must admit their reason (read: excuse) is kind of lame though…they said ‘human error’ didn’t find my CD that day. Sounds like they actually had my copy somewhere but that didn’t really make sense. Not a big deal. What kind of a reason was I really looking for anyhow? I just wanted a response. I received it.
Booya.
Lesson learned: Give it a try. It never hurts.
6 replies on “Writing Pays Off”
Keep on rockin’ in the free world! Sweet deal, Ry!
nice
Cool! Glad to see a reply!
Would you have been satisfied had they not included that $25 gift card?
Well done!
See – bitching really does pay off in the end 😉
I would have definitely been satisfied if all I got back was a letter. Even in the big world of corporations that we live in, it’s nice to get an answer to a question.
Hmmm…I just wrote a scathing email to Future Shop for all the runaround we got when we bought our new tv (that’s right Palmer, Miguel got his 32 inch LCD!!) and havent’ hear anything. Do you think emails will get as good a response as the letter did?
Fingers crossed!